A Successful Manager of Major Hotel Brands
M&R Hotel Management is a top-performing hotel owner-operator based in Great Neck, N.Y., with a a track record of successful ground-up development and ongoing hotel operations that deliver a return on investment.
The company’s current operations are focused on the New York City market with 10 hotels under management in Manhattan, Staten Island and Queens including four hotels at LaGuardia and John F. Kennedy International airports.
The portfolio includes the brands of InterContinental Hotels Group, Choice Hotels International, Wyndham Hotel Group and Best Western International. In addition, Marriott International, Hilton Worldwide, Hyatt Hotels Corp. and Starwood Hotels & Resorts Worldwide have certified M&R to manage selected brands.
M&R’s business plan calls for expansion of its portfolio in the New York metropolitan area and beyond through third-party management contracts.
A Proud History, Anchored in Growth
M&R Hotel Group, a development company focused on acquiring and building hotels in the New York metropolitan area and beyond, was founded in 1992 by Madhu Patni and the late Rajendra Gandhi, both of whom had been principals in Hersha Hospitality Trust, a real estate investment trust formed in 1986 and traded on the American Stock Exchange since 1999.
In recent years, leadership of M&R Hotel Group has passed to the second generation of both families. Amit Gandhi, his brother, Samir, and Manish Patni are fully vested in all aspects of development and also serve as principals of M&R Hotel Management, a company created in 2001 to serve as the operating arm of M&R Hotel Group.
Thanks to strong and steady leadership, M&R Hotel Group and M&R Hotel Management have grown to own and operate more than 975 guest rooms in New York with another 700 rooms expected to open in the city in 2014 and 2015.
M&R Hotel Group’s first project was construction of a 45-room Howard Johnson Inn on East Houston Street in Manhattan in 2001, which the company managed until 2005 when the property was sold. In 2002, M&R Hotel Group opened an 80-room Comfort Inn in Long Island City, N.Y., the first nationally branded, limited-service hotel to be constructed there, and managed it until 2005 when it was sold.
In 2004, the company constructed an 80-room Comfort Inn on West 39th Street in Manhattan, near Times Square, which they managed until it was sold in 2007. That was followed in 2005 by a 211-room Holiday Inn Express built on the same block, which they managed until it was sold in 2009.
Also in 2005, M&R Hotel Group purchased three limited-service hotels – an 88-room Best Western, 129-room Holiday Inn Express and 75-room Days Inn – adjacent to one other near John F. Kennedy International Airport off South Conduit Avenue in Jamaica, N.Y.
After acquiring a large parcel on Wild Avenue in Staten Island, New York’s southernmost borough, M&R Hotel Group constructed a 93-room Comfort Inn and a 95-room Holiday Inn Express, which opened in 2008. Also that year, the company acquired an 85-room Best Western hotel in Flushing, N.Y., near LaGuardia Airport, and converted it to a Holiday Inn Express.
M&R Hotel Group’s development in Manhattan accelerated in 2009 when it acquired property at the corner of Delancey and Suffolk streets and built a 132-room Holiday Inn, which opened in 2013. Also in 2009, the company acquired land for two hotels on West 48th Street and built a 177-room Holiday Inn Express and 89-room Comfort Inn, which opened in 2013.
M&R Hotel Group built a 186-room Hyatt Place hotel on 36th Street at Herald Square, the brand’s first hotel in Manhattan and only the sixth Hyatt hotel in New York City, which opened in 2013 and was sold later that year.
In November 2013, M&R Hotel Management announced the signing of its first third-party management agreement, a contract to operate a 201-room, full-service Holiday Inn, which opened in early December at the intersection of Brookville and Rockaway boulevards in Jamaica, N.Y., just east of Kennedy Airport.
Managing from an Owner’s Perspective
As an owner-operator, M&R Hotel Management views profit and expense issues from the perspective of an investor and strives to bring that same vigilance to bear on behalf of third-party owners, with interests that are completely aligned.
M&R practices “hands-on hospitality,” maintaining an intimate knowledge of each property, conducting frequent property visits, communicating frequently, submitting daily, weekly and monthly reports and staying abreast of hospitality and real estate development trends.
The company’s third-party management expertise includes full-service, select-service and focused brands. The company offers proficiency in exceeding brand customer service scores, customizable service plans to meet individual owner needs, long- and short-term management engagements and green, energy-saving and environmentally responsible programs.
The company’s sales and marketing team takes a “top-down” approach to product positioning and smart marketing that utilizes comprehensive planning and training, a strong corporate sales force and a property-by-property analysis.
M&R’s core values include integrity, teamwork, entrepreneurism, fiscal discipline, consistent performance and striving for excellence.
Focused on Maximizing Productivity
M&R Hotel Management understands today’s dynamic pricing model and consistently generates higher profits by applying sophisticated revenue management tools and staying focused on the ever-changing conditions in the highly competitive urban markets it serves.
Dynamic pricing is critical for airport hotels because flight delays and inclement weather can cause sudden spikes in demand. City hotels rely on dynamic pricing to respond to constantly fluctuating demand.
The company’s corporate revenue management team works in concert with each property to maximize profitability by evaluating short- and long-term demand and monitoring demand drivers and the competition’s pricing.
M&R leverages the power of each brand’s distribution system and loyalty program by recognizing and rewarding frequent brand travelers. An aggressive sales effort ensures M&R’s managed hotels gain a large number of corporate, leisure and group tour bookings.
Costs are managed aggressively through a streamlined organizational structure, strategic outsourcing partnerships and advantageous vendor pricing secured through vendor relationships and by leveraging the portfolio’s scale.
M&R is a “one-stop shop” for the following management and consulting services.
- Day-to-day operations
- Site selection
- Feasibility analysis
- Contractor selection
- Franchise licensing
- Brand management
- Risk management audits
- Accounting audits
- Sales and marketing
- Food-and-beverage management
- Revenue management
- Human resources support
Principal Shareholders and Management Team
The founders and principal shareholders are Amit Gandhi, president, Manish Patni, executive vice president, and Samir Gandhi, general counsel. In 2013, they hired a team of hospitality veterans to manage M&R Hotel Management and lay the groundwork for further growth.
The M&R senior leadership teamincludes Brian McSherry, chief operating officer; Janelle Schwartz, vice president of sales, marketing & revenue management; and Ron. Kozinski, vice president of finance.